The Mac is back! I’m working on it, and the screen is beautiful again. The SuSE laptop is going to stand by mode. Total elapsed time, 1 week calendar time of no Mac access. Painful, but livable. Apple did this right. They want to keep me as a customer. Well done.
So, things are moving along. Apple now says that the laptop is fixed and should be shipping back in the next 24 hours. Interesting that it would happen this way because I just:
The good news of this is that Apple is good to the customer, and that if needed I have a backup plan now.
More to come once the PowerBook is in my hands.
The Mac is gone as of yesterday. DHL came by and picked it up. It was kinda scarry. I had no receipt from the guy that he took it. He was even scarrier. His uniform looked like it had been through a wet, muddy jungle. However, I was able to login to the DHL web site today and see that it was on its way overnight first class. The site allows you to sign up for confirmation of deivery. I was pretty happy with that and expected an update later today. However, I just got this:
Dear Juan,
The repair of your POWERBOOK G4 (17-INCH 1.67GHZ), Repair ID D8285XXX, is currently on hold, pending receipt of a needed part. We will notify you by email when the repair is complete.
Your repair status is available online.
Apple
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Ahhhhhhhhhhh!!!!!!!!!!! (Written via web interface on a blackberry)
The box for the shipment to Apple Care has arrived. At this point, I’m getting some warm and fuzzies. The packing is very professional and includes all the necessary items: the box (huh?), the properly sized pads for above+below+sides of the laptop, a wrapper for the laptop itself, and even tape to seal the box with. The shipping label it arrived with is two layer. For the return, all I have to do is peel the top layer off and the bottom layer gets the box back to Apple. I will perform the final backup of my data on Sunday and ship it out on Monday. Oh god.